Customer Care Intern πŸš€

PayFit is hiring!

About

PayFit digitizes and simplifies payroll management and HR processes for companies. Fast, intuitive and automated, the SaaS solution allows employers to easily manage payroll on its own without any specific knowledge in payroll and save valuable time and money. Employees have access to a dedicated online space for payslips, leave requests, expense report entry and HR data.

Their mission is to support the digital transformation of business’s human resources through a reliable SaaS solution providing a unique experience to its users. They’re starting our expansion beyond France into Spain, Germany and the UK.

So far, 2500 companies trust PayFit such as Big Mamma, Heetch, Nestor and Gameloft. To accelerate their development, they raised €20 million in funding. They have offices located in Paris, Berlin and Barcelona. They are now a team of more than 200 passionate PayFiters!

Job Description

PayFit simplifies payroll management and HR processes for SMBs. We have built a fast, intuitive and automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus and what really matters: their employees. Through PayFit, employees have a dedicated access for their payslips and are able to manage efficiently their leave and expense requests. To build such a solution, we have created our own programming language: JetLang. Thanks to JetLang we were able to code Labour Code and collective agreements, and today we continue to add new features.

We have set ourselves a mission to support the digital transformation of HR management through our ever growing range of product features and services. We have a strong presence in France since 2015 and have been quickly growing in Germany, Spain and the UK. More than 3000 companies such as Big Mamma, MinuteBuzz or Sellsy to name a few already trust us. Over 300 PayFiters have already joined the adventure and we have raised 95M€ to keep growing.

Your role πŸ‘‰ increase satisfaction by assisting the Customer Care Managers in their missions

β€’ Work on a day-to-day basis with the Customer Care Managers team,
β€’ Assist them talk to clients with a "class-A" quality answers,
β€’ Be an internal champion by balancing the overall workload within the team.

You will also

β€’ Be trained on PayFit amazing product and on payroll topics so that you can improve your skills,
β€’ Work with the Customer Care Squad Leaders and be guided by them to manage your missions,
β€’ Work in coordination with the Internal Payroll Specialists and the Tech team to deliver outstanding service to our customers.
β€’ Important πŸ’‘ We are looking for a 6 months internship, job is situated in Paris, French native speaking.

Your missions ⭐

One of PayFit most challenging goals is to keep our Customers Super Happy.
As a Customer Care Intern, your role is to always keep in mind this target. In other words, you will become a PayFit expert and be the reflection of the best service we can give to our clients.

You will be part of the Customer Success πŸ‡«πŸ‡· Department, you will manage several questions and tickets in assistance with the Customer Care Managers. As such, you will:

  • Follow the same onboarding a Customer Care Manager would have,
  • Learn about our internal tools and how we manage our customers,
  • Receive tickets from the Customer Care team and assist them answering those requests,
  • Talk to all Customer Care Managers in order to help them on a everyday basis,
  • Become an expert in the Payroll profession,
  • Participate to "side-project" to increase PayFiter and Customers satisfaction

As their trusted contact you will have a direct impact on our customer satisfaction, product adoption and customer lifetime value.

Preferred Experience

This job has been tailored for you if... πŸ¦„

  • You have a first significant experience in a customer facing role. SaaS a benefit
  • Strong empathy skill, real desire to help customers
  • You have excellent verbal and written communication skills in French (native) and a good level in English
  • You are a problem solver and rigorous
  • You are organized with excellent coordination skills
  • You are eager to learn about new subjects and you are not afraid of Β« PAYROLL Β» πŸ˜€
  • You are crazy about solutions and applications, detail-oriented and customer centric with a real ability to understand needs of HR population
  • You’re a product lover- Experience in B2B SaaS company is a big +
  • We are looking for team players, passionate and innovative people, who want to build a big success story with us!

We are meant to work together if... πŸ‘ͺ

β€’ you are a real team player who want to build a big success story with us,
β€’ you speak both french and english fluently and you want to work in an international and dynamic environment,
β€’ you have a strong interpersonal and communication skills,
β€’ you want to learn, improve and gain responsibility.

What we offer ❀️

β€’ an amazing working environment, designed for kindness and blossoming,
β€’ an attractive remuneration package,
β€’ an international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London),
β€’ remote friendly policy,
β€’ a gym inside the office and Gymlib subscription with preferential rate,
β€’ regular team and global events,
β€’ restaurant tickets,
β€’ 4 weeks of paternity leave (fully covered) and 20 weeks of maternity leave (fully covered),
β€’ Alan insurance (60% covered by PayFit),
β€’ great coffee, fruits, snacks, foosball, MPG Teams or even team yoga classes,
β€’ MacBooks are our standard, but we'll provide whatever equipment you need to help you get your job done!

Recruitment Process

1️⃣ Applicant initial validation: added value, key achievements, motivations, job match
2️⃣ Phone interview with a Customer Care Squad Leader or the Head of Customer Success
3️⃣ On-site meetings, for about 2 hours in our office with team-members
4️⃣ BBQ test to share a drink with the entire PayFit team (no sausage, no test πŸ™ˆ)

Want to know more about our epic team? πŸ‘€

πŸ”— https://www.youtube.com/watch?v=b0uqNUw2JIk
We are looking for passionate and innovative people who want to build the next big success story with us! Do you describe yourself with these words? Do you want to join an incredible adventure?
Tell us who you are, what you’ve done and what you want to do. We’ll be more than happy to meet you :)

Additional Information

  • Contract Type: Internship
  • Location: Paris, France (75017)
  • Education Level: Master's Degree