Customer Care Manager 🚀

PayFit is hiring!

About

PayFit simplifies payroll management and HR processes for SMBs. We have built a fast, intuitive and automated SaaS solution to help business owners and HR professionals save time and money. Thus allowing them to refocus on what really matters: employees. Through PayFit, employees have a dedicated access to their payslips and are able to manage efficiently their leave and expense requests. To build such a solution, we have created our own programming language: JetLang, enabling us to automate Labour Code and collective agreements - and keep on adding new features.

We have set ourselves a mission to support the digital transformation of HR management through our ever-growing range of product features and services. Since 2015, we have built a strong presence in France and have been quickly growing in Germany, Spain and the UK. More than 3000 companies - Big Mamma, MinuteBuzz or Sellsy, to name a few - already trust us, and over 300 PayFiters have joined this exciting adventure. We are also backed by several investors who have helped us raise 95M€ to sustain our growth.

Job Description

PayFit simplifies payroll management and HR processes for SMBs. We have built a fast, intuitive and automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus and what really matters: their employees. Through PayFit, employees have a dedicated access for their payslips and are able to manage efficiently their leave and expense requests. To build such a solution, we have created our own programming language: JetLang. Thanks to JetLang we were able to code Labour Code and collective agreements, and today we continue to add new features.

We have set ourselves a mission to support the digital transformation of HR management through our ever growing range of product features and services. We have a strong presence in France since 2015 and have been quickly growing in Germany, Spain and the UK. More than 3000 companies such as Big Mamma, MinuteBuzz or Sellsy to name a few already trust us. Over 300 PayFiters have already joined the adventure and we have raised 95M€ to keep growing.

*Your role: increase satisfaction by developing the best possible customer relationship 💡
*

  • Be the first entry point for customer requests
  • Train clients on product needs and payroll questions; help them and also educate them
  • Build short and long term relationships with customers to retain them and limit churn

Your main KPIs will be:

  • how genuinely well you answer to your clients,
  • how fast you manage to solve concrete customer issues, reduce your request ratio per client by educating them and avoid repeating yourself.

You will also:

  • Be trained on PayFit amazing product and on payroll topics
  • Work with our Marketing and Scaled Engagement Teams to proactively improve our product and our self-support platforms
  • Work in coordination with the Senior Payroll Experts and the Tech team to deliver outstanding service to our customers
  • Work closely with the Product and Tech Teams to share the clients' feedback : you are the customer’s voice!

Your missions ⭐

One of PayFit most challenging goals is to keep our Customers Super Happy.

As a Customer Care Manager, your role is to always keep in mind this target. In other words, you will become a PayFit expert and be the reflection of the best service we can give to our clients.

You wil be part of the Customer Success Department, you will manage and advise a portfolio of customers and be their PayFit point of contact. As such, you will:

  • respond to and/or escalate their product and payroll related enquiries,
  • ensure they know how to use the PayFit platform and help them become product experts themselves,
  • assist them on an everyday basis so that they follow the best practices,
  • build trust by ensuring quick response times to incoming enquiries and calling them regularly.

As their trusted contact you will have a direct impact on our customer satisfaction, product adoption and customer lifetime value.

Preferred Experience

This job has been tailored for you if... 🦄

  • You have a first significant experience in a customer facing role. SaaS a benefit
  • Strong empathy skill, real desire to help customers
  • You have excellent verbal and written communication skills in French (native) and a good level in English
  • You are a problem solver and rigorous
  • You are organized with excellent coordination skills
  • You are eager to learn about new subjects and you are not afraid of « PAYROLL » 😀
  • You are crazy about solutions and applications, detail-oriented and customer centric with a real ability to understand needs of HR population
  • You’re a product lover- Experience in B2B SaaS company is a big +
  • We are looking for team players, passionate and innovative people, who want to build a big success story with us!

We are meant to work together if... 👪

• you are a real team player who want to build a big success story with us,
• you speak both french and english fluently and you want to work in an international and dynamic environment,
• you have a strong interpersonal and communication skills,
• you want to learn, improve and gain responsibility.

What we offer ❤️

• an amazing working environment, designed for kindness and blossoming,
• an attractive remuneration package,
• an international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London),
• remote friendly policy,
• a gym inside the office and Gymlib subscription with preferential rate,
• regular team and global events,
• restaurant tickets,
• 4 weeks of paternity leave (fully covered) and 20 weeks of maternity leave (fully covered),
• Alan insurance (60% covered by PayFit),
• great coffee, fruits, snacks, foosball, MPG Teams or even team yoga classes,
• MacBooks are our standard, but we'll provide whatever equipment you need to help you get your job done!

Recruitment Process

  • An amazing working environment, designed for kindness and blossoming
  • An attractive remuneration package
  • A Gym inside the office and several activities
  • Regular team and global events
  • Titres restaurants
  • Great coffee, fruits, snacks, foosball, MPG Teams or even team Yoga Classes…!

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)
  • Education Level: Master's Degree