Human Resources Business Partner (HRBP) - Customer Services

PayFit is hiring!


PayFit simplifies payroll management and HR processes for SMBs. We have built a fast, intuitive and automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus and what really matters: their employees. Through PayFit, employees have dedicated access for their payslips and are able to manage their leave and expense requests.

To build such a solution, we have created our own programming language: JetLang. Thanks to JetLang we were able to code Labour Code and collective agreements, and today we continue to add new features.

We have set ourselves a mission to support the digital transformation of HR management through our ever growing range of product features and services. We have a strong presence in France since 2015 and have been quickly growing in Germany, Spain and the UK. More than 3500 companies such as Big Mamma, MinuteBuzz or Sellsy to name a few already trust us. Over 500 PayFiters have already joined the adventure and we have raised 95M€ to keep growing.

Job Description

Your role: As HR BP, you will join our People team to take over all People related topics for our Customer Services team (over 120 ppl)💡

Your role is to ensure compliance with our HR processes and local requirements, while partnering with managers to ensure team continuous engagement and performance.
You will also act as a true team player and work in close coordination with other members of the People team (People OPS team, Recruitment team, Payroll&Admin Manager, Fulfillment Manager…)

The main challenges you will have to face will fall in at least the following points:

  • How to support the team through scale and provide the most efficient and enabling HR support?
  • How to ensure all levels of management are aligned with our policies and become ambassadors themselves?
  • How to ensure our engagement and values follow our ambitions in a “Work From Anywhere” world?
  • How to help the Customer Services deal with some specific topics : Wellbeing, Support during reorganization, Career development, Learning ?

Your missions ⭐

**- Act as the HR referent in your perimeter for Individual Contributors and Middle-Management

  • Understand the business and our strategic objectives to provide the most accurate support to the teams
  • Collaborate actively with our 2 HR BPs, Mathilde & Guillaume**

*>>> How to support the team through scale and provide the most efficient and enabling HR support? *

  • Be the entry point for all employee in your population for general HR requests and/or be a coordinator with the experts
  • Lead HR strategic guidelines to support business strategy and changing needs
  • Contribute to projects in partnership with the... to support the achievement of the HR strategic objectives
  • Provide support and coaching to all employees in their professional development
  • Manage employee relations and provide guidance towards conflict resolution ; conduct investigations
  • Implement and facilitate the adoption of HR tools and processes (Performance Reviews, Career paths, Compensation campaigns, Relocation, Learning actions...)
  • Ensure our compliance with applicable local labour law and regulations (statutory documents, employee files, etc)
  • Support PayFiters on relocation projects and immigration topics
  • Promote our culture internally and externally
  • In charge of PayFiters’ offboardings for your perimeter ; lead the offboarding meeting(s)

>>> How to ensure all levels of management are aligned with our policies and become ambassadors themselves?

  • Support managers as a business partner in their team management
  • Partner with management, and our Fulfillment manager to engage employees and boost team spirit
  • Lead workshops to empower managers on HR topics (performance management, career development, compensation…)
  • Conduct People Reviews within your perimeter
  • Intervene in internal mobility processes & promotion processes to validate culture fit and management skills and potential
  • Get involved in the performance & talent management for the team
  • Support and advice management during underperformance periods or Offboardings to ensure HR compliance and respect of our values

*>>> How to ensure our engagement and values follow our ambitions in a “Work From Anywhere” world? *
We are currently implementing a “Work From Anywhere” policy, your role will be own, follow, secure and communicate this policy in your perimeter.

Preferred Experience

This job has been tailored for you if... 🦄

  • 2+ years experience minimum as HR Generalist
  • A first experience in a business partner position is required, and with Customer Success teams would be a plus
  • Strong written and verbal communication skills
  • Fluency in english is mandatory
  • Strong affinity with People Experience
  • Experience working in an environment with ongoing changes and growth
  • Strong problem solving and interpersonal skills, able to cope with an intense pace and to evolve in a demanding environment in contact with high level interlocutors

We are meant to work together if... 👪

🤝You are a real team player who wants to build a big success story with us
🌎You want to work in an international and dynamic environment
🥰You have strong interpersonal and communication skills
🏆You want to learn, improve and gain responsibility

What we offer ❤️

• An amazing work environment, designed for kindness and blossoming
• An attractive remuneration package
• An international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London)
• A work from anywhere policy
• A gym inside the office and Gymlib subscription with preferential rate
• Regular team and global events
• Restaurant tickets
• 4 weeks of paternity leave (fully covered) and 20 weeks of maternity leave (fully covered)
• Henner health insurance (60% covered by PayFit)
• Great coffee, fruits, snacks, foosball, MPG Teams or even team yoga classes
• MacBooks are our standard, but we'll provide whatever equipment you need to help you get your job done!

Recruitment Process

Hiring process ⚙️

1️⃣ Applicant initial validation: added value, key achievements, motivations, job match
2️⃣ Zoom interviews with Louise Lachaize (HR Manager 🇫🇷) and Amandine Braillard (Head of People 🇫🇷)
3️⃣ Zoom interviews with Mathilde Ragu (HR BP - Sales & Growth) and/or Guillaume Guerrhit (HR BP - Product 🌍)
4️⃣ Zoom interview with Dimitri Karakassides (Head of Customer Service 🇫🇷)
5️⃣ You will meet People team members via Zoom

We are looking for passionate and innovative people who want to build the next big success story with us! Do you describe yourself with these words? Do you want to join an incredible adventure?

Tell us who you are, what you’ve done and what you want to do. We’ll be more than happy to meet you :)

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)
  • Education Level: Fourth-Year University Level