Customer Engagement Program Manager

PayFit recrute !

À propos

PayFit digitizes and simplifies payroll management and HR processes for companies. Fast, intuitive and automated, the software-as-a-service solution allows employers to easily manage payroll on its own without any specific knowledge in payroll and save valuable time and money. Employees have access to a dedicated online space for payslips, leave requests, expense report entry and HR data.

Our mission is to support the digital transformation of business’s human resources through a reliable SaaS solution providing a unique experience to its users. We're starting our expansion beyond France into Spain, Germany and UK.

So far, 3000 companies trusted PayFit such as Big Mamma, Heetch, Nestor and Gameloft. To accelerate our development, we raised €20 millions. Our offices are located in Paris, Berlin and Barcelona. We are now a team of 200 passionate PayFiters !

Descriptif du poste

This position will influence the global PayFit Support strategy while being responsible for our self-support platforms and programs serving thousands of admins and end-users.
As a Customer Engagement Program Manager, your role is to always work towards higher customer satisfaction and customer autonomy, by ensuring our self-support platforms provide all necessary resources (support, training material, both on product and on payroll expertise) in the most intuitive and user-friendly way.

Role description & responsibilities

  • Combine deep expertise in our product with operational and analytical skills to design and manage scalable platforms that support thousands of Customers
  • This position will influence global PayFit Support strategy while being responsible for the roadmap of internal and customer facing initiatives
  • Cross-functional collaboration with Customers, Marketing, Engineering and Product teams
  • You will be responsible for the implementation and improvement of PayFit's current and future self-support platforms, to maximize their usage and provide best-in-class customer experience
  • Ensure our self-support platforms provide all necessary and relevant resources (support, training material, both on product and on payroll expertise) in the most intuitive and user-friendly way.

Profil recherché

Requirements

  • Proven track record with the setup, execution and management of complex projects, crafting process flows
  • Passion for growing customer satisfaction through efficient operations and service excellence. Ideally in a fast-paced, start-up environment
  • A keen eye for identifying and scaling processes and workflow opportunities.
  • Self-motivated, creative and can grasp technical concepts quickly, adapt to change while being an effective liaison between business groups
  • Lead and organize multiple projects with contending priorities and different timescales (checkpoints with long-term goals while completing shorter term actions)
  • Create and maintain relationships within the cross-functional teams
  • Must think as an end-user, a technical developer, a material subject expert, and a teacher.
  • Curious, fast-learner and data-driven mindset
  • You are a native French speaker with full proficiency in English

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris, France (75017)
  • Niveau d'études : Bac +5 / Master