Operations Analyst (M/F/N)

PayFit is hiring!


PayFit simplifies payroll management and HR processes for SMBs. PayFit is an automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus on what really matters: their employees.

Since 2015, we have set ourselves a mission to support the digital transformation of HR management through our ever growing range of product features and services. We have a strong presence in France and have been quickly growing in Germany, Spain, the UK and Italy. With 5,000 customers in 5 countries, we are one of the fastest-growing SaaS companies in Europe.

Today, we are more than 650 employees at PayFit and we all share four core values:
• Care for each other
• Always stay humble
• Strive for excellence
• Live and work with passion

We are committed to a culture of inclusion and an environment that enables fulfillment in freedom & responsibility.

Job Description

*Your role *💡

Within the CS ops team, your mission is to provide the Customer Success with optimal conditions to maximize operational efficiency.
You will partner with Customer Success, Data and Tooling teams to help scale the post-sales side of our high-growth business.

As a Customer Operations Analyst you will have 2 main areas of focus:

  1. Monitor our Operations
    • Set up our tool in order to collect all the data points needed for monitoring
    • Build the data model that will enable analytics
    • Build actionnable reportings that can drive decisions on how to improve day to day performance

  2. Improve our Operations
    • Work closely with all the CS team to identify opportunities of operational improvements
    • Propose and build solutions to improve our efficiency

Preferred Experience

This job has been tailored for you if... 🦄

• You have 1 to 3 years' experience in customer or sales operations, consulting, finance or similar roles
• You speak both French and English fluently
• You love to get your hands dirty and setup automations for optimizing everything you can. You even like when it gets a little bit technical (writting SQL, calling APIs, ...)
• Project management is your thing : you are autonomous, self-motivated and organized, and you can drive other people to get things done
• You are a data lover with outstanding analytical skills
• You are familiar with some or all of the following tools (or eager to learn them): Excel, Looker, SQL, Salesforce, Zapier, Integromat, ...

## We are meant to work together if... 👪

• you are a real team player who wants to build a big success story with us
• you speak both French and English fluently and you want to work in an international and dynamic environment
• you have strong interpersonal and communication skills
• you want to learn, improve and gain responsibility

What we offer ❤️

• An international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London, Milan)
• A work from anywhere policy to allow you flexibility in regards to where you want to work in one of our five countries (France, United Kingdom, Germany, Spain and Italy)
• 150 euros equipment budget to comfortably work from home
• A gym at our Paris office and a Gymlib membership with preferential rates
• Restaurant tickets card (Swile)
• 20 weeks of maternity leave supported by PayFit and 4 weeks of partner leave (Signed the Parental Act) and
• Health insurance (supported to 60% by PayFit)
• One day per year dedicated to volunteer for an association
• A fulfilling and inclusive workplace, offering equal opportunities for any minority, disability, gender identity and sexual orientation. Don’t forget: everyone fits at PayFit!

Recruitment Process

Hiring process ⚙️

1️⃣ Talent Screening
2️⃣ Meeting with members of the Customer ops team
3️⃣ Technical test: preparation a few days before on your side, and then case report
4️⃣ Directors Meeting
5️⃣ Meet the team during our famous Barbecue Test (no worries: it is not a test and you don’t have to bring chips)
6️⃣ Background check to verify (ISO27001 certification): identity, diploma and past professional experiences

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)
  • Education Level: Master's Degree
  • Experience: > 1 year
  • Occasional remote authorized