Customer Success

PayFit recrute !

À propos


PayFit is a software-as-a-service solution for companies to handle payroll without outside help and very quickly. No specific knowledge in payroll is required. All the employer needs to do is answer a few simple questions and payslips are generated automagically.
Employees also have a space where they can have access to their payroll, ask for vacations and add expenses.

So far, 1000 companies are already trusting in PayFit and PayFit raised 14 millions € last july.

Our offices are in Paris, and we are now a team of 60 passionate PayFiters.

Descriptif du poste

Your role → Reduce churn by developing the best customer relationship 🚀

You’ll be the 1rst Customer Success @PayFit !

  • Build the CS strategy
  • Manage and grow a portfolio of customers
  • Build strong commercial relations with customers to retain them and limit churn
  • Work in coordination with the payroll Support Team and the Tech team to deliver outstanding service to our customers
  • Manage the upselling strategy
  • Work closely with the Product and Tech Team to share the clients' feedback : you are the customer’s voice !

Profil recherché

  • 2+ years of customer success experience
  • Have a significant sales sense to anticipate mid-term client evolutions and short-term expectations
  • Crazy about solutions and applications, detail-oriented and customer centric with a real ability to understand needs of HR population
  • You are a problem solver and rigorous
  • You have excellent verbal and written communication skills in French and English
  • You’re a product lover
  • Experience in B2B SaaS company is a big +

We are looking for player, passionate and innovative people, who want to build a big success story with us !
Do you recognize yourself ? Don’t hesitate, come & see us !

Tell us who you are, what you have done and what you want to do :)

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris, France (75017)
  • Niveau d'études : Bac +5 / Master