Customer Success Junior

PayFit recrute !

À propos

PayFit simplifie la gestion de la paie grâce à un SaaS SIRH qui permet de gérer facilement, rapidement et automatiquement tous les aspects complexes liés à la paie. PayFit est là pour faire gagner du temps aux employeurs et permettre aux entreprises de prendre soin de leurs salariés. Ces derniers ont accès en ligne à leurs bulletins de salaire, peuvent faire leur demande d’absence et leurs notes de frais.

Notre mission est de soutenir la transformation digitale des Ressources Humaines de l’entreprise à travers une solution SaaS fiable offrant une expérience unique à ses utilisateurs. Notre croissance a démarré en France et va s’étendre en Espagne, Allemagne, Italie et Angleterre.

Plus de 2000 entreprises sont déjà clientes telles que Heetch, Big Mamma, Nestor et Sellsy. Nous avons levé 14 millions d’euros en 2017. Nos bureaux sont situés à Paris et nous sommes plus de 100 PayFiters hyper motivés !

Descriptif du poste

One of PayFit most challenging goals is to keep our Customers Super Happy.

As a Junior Customer Success, your role is to always keep in mind this target. In other words, you will become a PayFit expert and be the reflection of the best service we can give to our clients.

You will manage and advise a portfolio of customers and be their PayFit point of contact.

As such, you will:

  • respond to and/or escalate their product and payroll related enquiries,
  • ensure they know how to use the PayFit platform and help them become product experts themselves,
  • assist them on an everyday basis so that they follow the best practices,
  • build trust by ensuring quick response times to incoming enquiries and calling them regularly.

As their trusted contact you will have a direct impact on our customer satisfaction, product adoption and customer lifetime value.

Your role → Increase satisfaction by developing the best possible customer relationship 🚀

  • Be the first entry point for customer requests
  • Train clients on product needs and payroll questions; help them and also educate them
  • Build short and long term relationships with customers to retain them and limit churn

Your main KPIs will be:

  • how genuinely well you answer to your clients,
  • how fast you manage to solve concrete customer issues, reduce your request ratio per client by educating them and avoid repeating yourself.

You will also:

  • Be trained on PayFit amazing product and on payroll topics
  • Work with our Marketing and Scaled Engagement Teams to proactively improve our product and our self-support platforms
  • Work in coordination with the Senior Payroll Experts and the Tech team to deliver outstanding service to our customers
  • Work closely with the Product and Tech Teams to share the clients' feedback : you are the customer’s voice!

Profil recherché

What we are looking for

  • You have a first significant experience in a customer facing role. SaaS a benefit.
  • Strong empathy skill, real desire to help customers
  • You have excellent verbal and written communication skills in French (native) and a good level in English
  • You are a problem solver and rigorous
  • You are organized with excellent coordination skills
  • You are eager to learn about new subjects and you are not afraid of « PAYROLL » 😀
  • You are crazy about solutions and applications, detail-oriented and customer centric with a real ability to understand needs of HR population
  • You’re a product lover- Experience in B2B SaaS company is a big +
  • We are looking for team players, passionate and innovative people, who want to build a big success story with us

In return of a great motivated profile, we offer:

  • An amazing working environment, designed for kindness and blossoming
  • An attractive remuneration package
  • A Gym inside the office and several activities
  • Regular team and global events
  • Titres restaurants
  • Great coffee, fruits, snacks, foosball, MPG Teams or even team Yoga Classes…!

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris, France (75017)