Customer Trainer

PayFit is hiring!

About

PayFit simplifies payroll management and HR processes for SMBs. We have built a fast, intuitive and automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus and what really matters: their employees. Through PayFit, employees have dedicated access to their payslips and are able to manage efficiently their leave and expense requests. To build such a solution, we have created our own programming language: JetLang. Thanks to JetLang we were able to code Labour Code and collective agreements, and today we continue to add new features.

We have set ourselves a mission to support the digital transformation of HR management through our ever-growing range of product features and services. We have a strong presence in France since 2015 and have been quickly growing in Germany, Spain and the UK. More than 3500 companies such as Big Mamma, MinuteBuzz or Sellsy to name a few already trust us. Over 500 PayFiters have already joined the adventure and we have raised 95M€ to keep growing.

Job Description

Your role: be a real educator for the client 💡

At PayFit, the Customer Training Team plays a key role in our "Growth machine"!
They take care of new customers and ensure the transition between their old payroll system and PayFit.
As an integral part of the Customer Success department, they work closely with the Customer Onboarding teams, responsible for the configuration of new accounts, and the Customer Care teams, for the daily follow-up of our customers.

The Customer Training team takes into account the needs and specificities of our customers to train them on how to use the tool and how to perform their first payroll with PayFit. The Customer Trainer at PayFit is therefore the customer's unique referent from the delivery of the configured account to the customer and until the end of his first PayFit payroll month.

Your missions ⭐

Your function is transversal and you have the opportunity to work with several teams! You will have to:
• work closely with the Customer Onboarding team which is in charge of configuring PayFit customer accounts
• be the product and business referent for new customers during their first month on PayFit
• support new customers during their first month on PayFit
• train our new customers each month on PayFit via a monthly webinars format, to accompany them personally with regular updates on their operations...
• explain the legal and conventional payroll rules applied on PayFit to different contact profiles (CEO, HRD, CFO, Office Manager, etc.)
• train customers on the reporting process carried out by PayFit
• guarantee an optimal transition with the Customer Care team.

Preferred Experience

This job has been tailored for you if... 🦄

• you are highly motivated to join a growing start-up
• you have excellent verbal and written communication skills in French (native) and a good level in English
• you are rigorous and methodical enough to ensure that our clients are properly trained in the application and the payroll business;
• you are an educator and capable of making payroll a growth factor for a CEO
• you are comfortable on the phone and can accompany clients remotely
• you want to discover the PayFit rocket from the inside!

We are meant to work together if... 👪

• you are a real team player who want to build a big success story with us,
• you have a strong interpersonal and communication skills,
• you want to learn, improve and gain responsibility.

What we offer ❤️

• an amazing working environment, designed for kindness and blossoming,
• an attractive remuneration package,
• an international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London),
• remote friendly policy,
• a gym inside the office and Gymlib subscription with preferential rate,
• regular team and global events,
• restaurant tickets,
• 4 weeks of paternity leave (fully covered) and 20 weeks of maternity leave (fully covered),
• Henner insurance (60% covered by PayFit),
• great coffee, fruits, snacks, foosball, MPG Teams or even team yoga classes,
• MacBooks are our standard, but we'll provide whatever equipment you need to help you get your job done!

Recruitment Process

Hiring process ⚙️

1️⃣ Applicant initial validation: added value, key achievements, motivations, job match
2️⃣ Phone interview
3️⃣ On-site meetings, for about 2 hours in our office with team-members :
• Customer Training Squad Lead
• 2 test carried out with Customer Trainers
• Customer Training Team Lead
• Customer Onboarding Team Lead
• Head of Customer Success 🇫🇷
• HR
• Founder
4️⃣ BBQ test to share a drink with the entire PayFit team (no sausage, no test 🙈)

Want to know more about our epic team? 👀

🔗 https://www.youtube.com/watch?v=b0uqNUw2JIk

We are looking for passionate and innovative people who want to build the next big success story with us! Do you describe yourself with these words? Do you want to join an incredible adventure?

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75017)