Head of Customer Germany

PayFit recrute !

À propos

PayFit digitizes and simplifies payroll management and HR processes for companies. Fast, intuitive and automated, the software-as-a-service solution allows employers to easily manage payroll on its own without any specific knowledge in payroll and save valuable time and money. Employees have access to a dedicated online space for payslips, leave requests, expense report entry and HR data.

Our mission is to support the digital transformation of business’s human resources through a reliable SaaS solution providing a unique experience to its users. We're starting our expansion beyond France into Spain, Germany and UK. This is a unique opportunity to build the simplest product possible with a massive reach across employees of thousands of European companies.

So far, 2500 companies trusted PayFit such as Big Mamma, Heetch, Nestor, Doctolib and Gameloft. To accelerate our development, we raised €14 millions in 2017. Our offices are located in downtown Paris and we are now a team of 150 passionate PayFiters !

Descriptif du poste

Your role → Take care of our customers in Germany

  • You are responsible for taking the customer service teams to the next level and to ensure an ever improving customer experience to our customer base.

  • Hire, Train & Manage the Support & Customer Success Teams

  • Define and implement Customer strategy

  • Become a German payroll expert

  • Be the link between Product & Customer

Profil recherché

PROFILE

  • Business + entrepreneur profile who wants to manage a support team
  • 5+ years experience in customer operations in data-driven or tech related organisations, ideally in a SaaS Startup Environment
  • 2+ years of management or team lead experience
  • Strong ability to coach and bring teams to higher performance standards
  • Strong analytical mind
  • Taste for the intellectual challenge
  • Curious and innovative spirit
  • Want to be part of an amazing fast-growing and intense adventure
  • Fluent in German & English

TERMS AND CONDITIONS

  • Working from our Office in Berlin
  • A very competitive salary + stock options
  • Very important responsibilities in the success of your country
  • A framework designed for your happiness
  • Team work across the borders! We work closely with the headquarter in Paris and other European branches either on-site or via videocalls

We are looking for passionate and innovative people, who want to build a big success story with us!

Do you see yourself in these words ? Do you want to join an incredible adventure ?

Tell us who you are, what you’ve done and what you want to do.
We’ll be more than happy to meet you :)
Read our article about how we built the PayFit Growth Machine: https://medium.com/payfit/the-payfit-growth-machine-a55022143929

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Berlin, Allemagne ()
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 3 ans