Operations Manager - lead Process & Tools (H/S/T)

PayFit is hiring!

About

Who are we? 🚀

PayFit simplifies payroll management and HR processes for SMBs. PayFit is an automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus on what really matters: their employees.
Since 2015, we have set ourselves a mission to support the digital transformation of HR management through our ever growing range of product features and services. We have a strong presence in France and have been quickly growing in Germany, Spain, the UK and Italy. With 7,000 customers in 4 countries, we are one of the fastest-growing SaaS companies in Europe.

Today, we are more than 650 employees at PayFit and we all share four core values:

  • Care for each other
  • Always stay humble
  • Strive for excellence
  • Live and work with passion

We are committed to a culture of inclusion and an environment that enables fulfillment in freedom & responsibility. You want to join us? This video is better than a long description…

Job Description

Within the CS ops team, your mission is to lead the Process and Tools scope to support the Customer Service teams. Your objective is to provide them with the right operating environment to achieve operational excellence and the highest level of efficiency.

Through your role you will have exposure to multiple parts of the business. You will be a strategic business partner to Customer Success, Growth, Product and Internal platform teams to help scale the post-sales side of our high-growth business. This is a high impact scope with direct results on our service levels and customers satisfaction, our CS teams’ operational efficiency, satisfaction and fulfillment at work as well as Payfit’s sustainable growth.

In your role you will have the opportunity to:

  • Design, test, implement and continuously improve efficiency processes for CS teams
  • Coordinate large scale efficiency and process-based projects incl. implementation in Salesforce
  • Design, test, implement and continuously improve tools for CS teams
  • Navigate the realm of Payfit data and structure high performing metrics and dashboards

This role calls for a combination of strong analytical skills, high appetite and curiosity for all tool-related topics and ability to ramp up on our tools stack. You will also need to demonstrate a mix of high level strategic thinking and detailed operational execution. You will be engaging with different stakeholders, from various functions and with different levels of seniority, from our CS players to the leadership team. You will need to demonstrate strong empathy and ability to understand our customers’, our business processes and our CS teams expectations and pain points.

Preferred Experience

• you have 4+ years' experience in customer or sales operations, consulting, finance or similar roles
• you have previous direct management experience
• you speak both French and English fluently and you want to work in an international and dynamic environment
• you love to understand how organisation works to improve the performance
• you are a data lover with outstanding analytical skills
• you have previous experience on Salesforce and are familiar with some or all of the following tools/competencies (or eager to learn them): SQL, Excel, Looker
• you want to learn, improve and gain responsibility
• you are a real team player with strong interpersonal skills who wants to build a big success story with us
• you are autonomous, self-motivated, organized person
• you are obsessed about customer satisfaction

Recruitment Process

  • Validation of the application
  • HR Telephone interview
  • 2x30 min intervuew with Mayya, your future manager, and with one of your team member
  • A 1h business case
  • Meet the team during our famous Barbecue Test (no worries : it is not a test and you don’t have to bring chips)
  • Background check to verify your identity, diploma and past professional experience in the context of your ISO27001 certification

What we offer ❤️

  • An international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London, Milan)
  • Awork from anywhere policy to allow you flexibility in regards to where and when you want to work
  • 150 euros equipment budget to comfortably work from home
  • A gym at our Paris office and a Gymlib membership with preferential rates
  • Restaurant tickets card (Swile)
  • 20 weeks of maternity leave supported by PayFit and 4 weeks of partner leave (Signed the Parental Act)
  • Health insurance (supported to 60% by PayFit)
  • One day per year dedicated to volunteer for an association
  • A fulfilling and inclusive workplace, offering equal opportunities for any minority, disability, gender identity and sexual orientation. Don’t forget: everyone fits at PayFit!

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75008)
  • Experience: > 4 years
  • Possible full remote