Scaled Account Manager

PayFit recrute !

À propos

PayFit digitizes and simplifies payroll management and HR processes for companies. Fast, intuitive and automated, the software-as-a-service solution allows employers to easily manage payroll on its own without any specific knowledge in payroll and save valuable time and money. Employees have access to a dedicated online space for payslips, leave requests, expense report entry and HR data.

Our mission is to support the digital transformation of business’s human resources through a reliable SaaS solution providing a unique experience to its users. We're starting our expansion beyond France into Spain, Germany and UK.

So far, 3000 companies trusted PayFit such as Big Mamma, Heetch, Nestor and Gameloft. To accelerate our development, we raised €20 millions. Our offices are located in Paris, Berlin and Barcelona. We are now a team of 200 passionate PayFiters !

Descriptif du poste

This position will influence the global PayFit Support strategy while being responsible for our automated customer facing initiatives.
As a Scaled Account Manager, your role is to always work towards higher customer satisfaction, by ensuring a high level of product understanding, adoption and training of thousands of end-users throughout their customer journey with PayFit.

Role description & responsibilities:

  • You will empathize with every aspect of the customer experience, putting customers’ needs first, in order to ensure adoption and mature use of PayFit.
  • You will find opportunities to implement 1:many programs that can efficiently and effectively drive customer outcomes at scale.
  • You will test playbooks, customer journeys and program ideas, as well as track results based on defined customer KPIs.
  • You will coach customers to become product experts. Train PayFit admins on payroll knowledge, methodologies and self serve resources so they become increasingly self-sufficient.
  • You will identify common customer challenges and breaking points, and actively suggest better solutions.
  • You will create and adapt customer assets and delivery channels to maximize impact.

Profil recherché

Requirements

  • 3+ years relevant work experience in a customer-facing role.
  • SaaS customer success, account management or sales organization experience a benefit.
  • Self-motivated, dedicated team player with innovative ideas to inspire customer adoption.
  • Tech lover with strong analytical and technical skills to convert ideas into concrete customer programs.
  • Result-oriented and responsive to business needs.
  • Strong interpersonal skills and experience quickly building customer relationships.
  • Ability to embrace mindset of continuous improvement and actively contribute to the process and procedure of the team.
  • Consistent track record of highly-professional customer service in a dynamic, start-up environment. Ideally at scale.
  • You are a native French speaker and are fluent in English

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris, France (75017)