Get to know us
Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you!PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 18,000 clients.
Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:
Care: We genuinely care for others whoever they are, whatever they think.
Excellence: We aim to improve and achieve better results every day.
Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.
Passion: We are the architects of PayFit's success.
A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work.
This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.
Location :
The position is based in France.
About the role:
As a Tool Expert within our Customer Support team, you'll play a crucial role in optimizing and connecting our various support tools and platforms. Your mission will be to facilitate and enhance CS operations through smart automation, integration, and tooling solutions.
You'll be working on diverse projects, from implementing new tool components to creating automation scripts that streamline our support processes.
Key responsibilities :
- Designing and developing automation scripts to streamline CS operations (40%)
- Creating integrations between various CS tools and platforms (30%)
- Configuring and maintaining Salesforce components for our support operations (30%)
- Participating in the implementation of new CS tools and platforms
- Building solutions to facilitate data exchange between different systems
- Creating and maintaining technical documentation
- Collaborating with CS teams to identify automation opportunities
- Supporting the deployment and configuration of new CS tools
This role is for you if:
- You have 1-2 years of experience in software development, with a focus on Python
- You're comfortable working with AWS services, particularly Lambda environments
- You have experience with API integrations and connecting different tools
- You have basic knowledge of Salesforce (configuration and development)
- You're passionate about automation and process optimization
- You have a problem-solving mindset and enjoy finding technical solutions to operational challenges
- You are fluent in English and have professional French language skills
It would be great if you also have:
- A tool-agnostic mindset with the ability to learn and adapt to new technologies
- Strong analytical skills to understand CS processes and identify automation opportunities
- Experience in building integration solutions between different platforms
- Interest in customer support operations and their technical challenges
- Ability to translate operational needs into technical solutions
If you think you would be a good fit even if you don't meet 100% of the requirements, we would love to hear from you!
Interview process :
1. Interview with a recruiter - 30/45min
2. Interview with the Manager of the CS Tool and Knowledge team - 45min
3. Technical Interview with 2 members of the team - 60min
4. Interview with the Support Services Direction - 45min
👉 Background Check (ISO27001 certification): identity, diploma, and past professional experiences will be checked after the offer.
What we offer
Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within France/UK/Spain; as well as abroad for a defined period. Further requirements may apply depending on the role and your overall experience.
Learning & Development: In PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level.
Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
Health promotion: A Gym at our Paris office and a GymLib subscription with preferential rates. 4 paid sessions with a mental health practitioner and online support with Moka.Care.
Health insurance: Mutuelle Henner (60% covered by PayFit).
Transportation: 50% covered for your public transportation card for those living within Ile de France. A budget to travel to the office for those who live outside of it.
Meals: A restaurant card with our partner Swile ( 9€ per workday).
Home office budget: 150€ per year to help you get set up in the best conditions. A MacBook is our standard working tool.
Parental support: 20 weeks maternity leave covered by PayFit and 4 weeks leave for the second parent.
Time off: 25 days of holidays + RTT days (depending on the contract).
Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate!
